Appendix C. Getting Technical Support

93

http://www.redhat.com/support/

C.3. Scope of Red Hat Support

Red Hat, Inc. can only provide installation assistance to customers who have purchased an Official

Red Hat Linux boxed set and/or an official Red Hat OEM partner kit. If you have obtained Linux from

any other company, you must contact that company for support. Other companies include:

Macmillan

Sams/Que

Linux Systems Labs (LSL)

Mandrake

CheapBytes

Additionally, Red Hat Linux obtained via any of the following methods does not qualify for support

from Red Hat:

Red Hat Linux PowerTools Archive

Downloaded via FTP on the Internet

Included in a package such as Motif or Applixware

Copied or installed from another user's CD

A CD ROM (or CD ROM set) included in a Linux book or other publication.

C.4. How to Get Technical Support

In order to receive technical support for your Official Red Hat product, you must register your product

on Red Hat's website.

Every Official Red Hat product comes with a Product Identification code: a 16 character alphanumeric

string. The Product ID for Red Hat Linux 8.0 is located on the Registration Information Card that can

be found inside the box.

Note

Do not throw away the card with your Product ID. You must have the Product ID to get technical

support. If you lose the certificate, you may not be able to receive support.

The Product ID is the code that will enable technical support and any other benefits or services that

you purchased from Red Hat, depending upon which product you purchased.

C.4.1. Signing up for Technical Support

To sign up for technical support, you must:

1. Create a customer profile at:

http://www.redhat.com/apps/activate/

You may have already completed this step; if you have, continue to the next step.