Billing - Answers
How long I need to wait after signup to receive
Your account will be set up within3 hours.
Is there minimum contract period?
Minimum period is 1 month! You can also cancel your account at any time
after that (or before). You can choose to pay monthly, yearly or
In which currency are your prices?
All prices are in US$.
What payment options do you support?
We accept all major credit cards and Paypal. You can also pay for plans
for 1 or 2 years via Moneybookers and Payza . If you want to pay via
Moneybookers or Payza send request to sales (at) visionwebhostingllc.net
and we will arrange payment for you.
Payment frequency/ term?
You can choose to pay monthly, quarterly (every 3 months) or yearly.
Some payment options do not allow for monthly payments, but require the
minimum 3 months to be paid (i.e.. bank transfer and check).
Automatic Payment and Online Credit Card Payment (PayPal) enable you to
set the payments on autopilot so that the money is automatically
transferred on the specified date each month without you having to
If at some point you decide that you don't need our services any more,
simply inform us and the payments for the following month will be
suspended (if you paid via automatic payment or online.
Do you accept international orders?
Absolutely, we welcome potential clients from all over the world.
Servers - Answers
Which platform of operating system does
Visionwebhosting.net servers use?
Our servers use CentOS Linux and Apache Web Server, the best and the
most reliable Internet server solution.
What kind of Internet connection do
Visionwebhosting.net servers have?
Our servers are located on 1000 mbit/s BGP4 multi-homed OC3 fiber optic
link and they are directly connected onto four the most important
American backbone providers - Verio.net, Gblx.net, cw.net, and ev1.net.
This offers you security that your site will be available 24 hours a
day, 7 days a week, all 365 days a year.
What is the most typical configuration for an
Visionwebhosting.net web server?
We use Intel Xeon servers , with 4 TB disks in RAID and minimum 64 GB
Is there a size limit of a file that I can
transfer/post onto Visionwebhosting.net web server?
Generally no. Only if the size of a file is bigger than the quota that
you have for your web hosting plan (for example 50 GB for regular web
What are your Domain Name Servers
We have dozen od DNS servers. You will receive yours in
account activation email.
Where are your servers located?
We have 2 data centers. One is located in Los Angeles, CA , USA and
other in Bochum, Germany.
What domain extensions can I host with you?
We can host any domains, all around the world. Of course we can host
the popular COM, NET, ORG and EDU domains, but we also support all new
domains such as .INFO , .WS and .BIZ. In addition to that, you can host
any other country domain name such as .CO.UK.
Domain - Answers
What do I need to do
in order to transfer my web site from my current hosting provider to
First order account , once you get account info, upload your website
content than change DNS servers for your domain name to ours at your
domain name registrar website. You will receive DNS servers in your
account activation email.
How do I update (change) my DNS
Simply go to the place where you registered your domain name. Log in
to your account and change the details where it says primary & secondary
DNS. Instead of the details that are there at the moment you should put
DNS servers which you received from us.
If someone else registered your domain name on your behalf you will
need to contact them and ask them to update your DNS into the above.
On the other hand, you can let us do all this for you. It is a
complimentary service and will not cost you anything. You will need to
give us the login name and password of the site where you brought the
domain and we will do the rest for you!
How long does a
registration of a new domain take?
New domain will be registered couple of hours upon the receipt of
Your registered domain name will be functional 12-24 hours from
when you register it.
This is because the DNS databases need some time to synchronize and
refresh the information for your domain.
I want to transfer
my hosting from my existing provider to you. To do this will I need to
transfer my domain name too?
No you will not need to transfer your domain name. What you will
need to do is update the DNS records so that they are now pointing to
our servers. It's free to do this. See Above question for "how to"
Visionwebhosting.net register a domain name for me?
Yes we can register .com .biz .org .net .ws .info .us .eu .de .fr
.mobi .co .nl .asia .it .tel domain names at the cost of $18 per year.
Am I the owner of the
domain that Visionwebhosting.net registers for me?
Yes. We register domains on your behalf. That domain is completely
your property; we only do administrative work and give technical
Do I need to have a
registered domain name to have a web site online?
You don't necessarily have to have a registered domain in order for
us to host your web site. You can use alternative URL as
http://cp1.visionwebhosting.net/~user/ . However, by registering
your own domain you secure your or your company's existence on the
Internet. Even if you do not plan to upload a website at this moment, by
registering your own domain you save www.mycompany.com from being
registered by somebody else. If you plan to host use java on your
website than you must register or have active domain name with your
What domain extensions can you
Yes we can host ANY domain name
Can you host international
(country specific) domain names?
Yes we can host ANY international domain name, from ANY
Emails - Answers
Will I be able to
check my emails when I am away from my home/office computer?
Yes, We have web mail option. What this means is that you can log on
to the internet (to the address we will give you once you sign up) and
check your mail from any computer that has internet access.
How to configure my Outlook Express for
receiving e-mail messages?
Easiest way is to login into your cpanel, create users, than
download setup .reg file for your user. Once you download it double
click on it and it will automatically setup your email client.
Otherwhise follow instructions from cPanel.
How much space do I have for every email account?
The size limit for your email account is determined by the
space of the disc of your web hosting plan (for example, if you have a
regular web hosting plan, the size is 50 GB together with other
information's and setup files).
I cannot login to the POP or SMTP servers to
send/retrieve my email?
Make sure you specified the correct POP and SMTP servers in
your email settings, and that your user ID (or alias) and password are
correct. Your POP and SMTP servers should be set to pop3.yourdomain.com
and smtp.yourdomain.com. Also for e-mail you must use
firstname.lastname@example.org or username#yourdomain.com for login and your
password for password.
What are POP3 Accounts?
POP3 accounts are email accounts that you can receive email
from your visitors on the Internet. They allow you to receive email
only. (We recommend that you send your email through your SMTP of your
Internet Service provider.) POP3 accounts come with their own username
and password to access them. With POP3 email, you can create a very well
organized site with different POP3 accounts for different areas of your
What are Email auto responders?
Email auto responders allow you to setup an email account
with the ability to auto-reply with a given message when someone sends
email to it. It looks like a pop account. You have probably seen one
when you send email to somewhere and it comes right back with We got
your email or something to that effect. That was most likely an auto
Website - Answers
What I need to know to upload my web site via
In Frontpage click on first on File than on Publish Web. For
publish destination use http://yourdomain.com and after than you will be
asked for username and password. After you submit this information
Frontpage will upload your web content to the server.
How can I change FrontPage password for my site
All FrontPage related management is
done from within the FrontPage client software itself.
Open Microsoft FrontPage, then open the FrontPage Web you wish to work
on. Understand that you must be opening the Web directly from the web
server, and not your hard drive. In other words, make sure you are
opening the site from http://www.whatever.com, not c:\whatever.
Once the web is open, click on "Tools" at the top menu, select "Server",
then slide your mouse over and then choose one of the following three
that pertains to what you want to manage:
All three of
the selections relate to the administration of users and passwords
within your FrontPage Web (s).
Note: The above directions are for the Microsoft FrontPage 2002 version
of the software. If you are using an older version, the directions will
be similar, but not exactly the same.
How can I upload my website to
Uploading of your site to our web servers is done by FTP
protocol ( File Transfer Protocol) , SCP protocol or with Frontpage
Publish Web Tool. FTP is a protocol which computers use to transfer data
from one computer in a net to another. For using FTP protocol you need
FTP software. Every Windows has DOS-based FTP software. If you need a
better and more advanced version of FTP program, you can download it
from www.download.com. The most popular FTP clients are WS_FTP and
Coffee Cup FTP Client. After the installation of FTP client, you need to
enter the information about the address of the server, username and
password that we have sent to you by e-mail at the time of setting up
Is there a size limit of a file that I can
transfer/post onto Visionwebhosting.net web server?
Generally no. Only if the size of a file is bigger than the
quota that you have for your web hosting plan (for example 50 GB for
regular web package).
What are basic FTP parameters?
For uploading a site you use your FTP client. FTP client
needs this information in order to connect to your site:
FTP HOST: ftp.yourdomain.com
USER ID: email@example.com
Password: your password
You will see some directories when you link to the root of your site
Do not delete or rename any of your initial directories.
You will upload your files in public_html dir, otherwise you will not be
able to see your site
How can I use and create subdomains inside my
Just click on Subdomains icon inside your cPanel.
What I need to do so that my CGI scripts can
work at Visionwebhosting.net servers?
First of all you need to create .htaccess file in dir from
which you want to use your CGI scripts (If you want that dir be
mainwebsite_html you just need to add rules into file because it is
already created. Do not erase your .htaccess file in your
mainwebsite_html dir because that will brake your Frontpage Extensions
AddHandler cgi-script cgi pl
After that in editor create a simple test program:
print "Content-type: text/html\n\n";
print "Visionwebhosting.net Rules";
After that save it under the name test.cgi change the attribute of that
file to 755 that is, do a command chmod 755 test.cgi. Than go to
http://www.yourdomain.com/test.cgi and check does your CGI script works
Can I administrate my MySQL database via web?
Yes you can do that with phpMyAdmin tool. Go to
http://www.yourdomain.com/cpanel URL and login into your Control Panel.
After that click on phpMyAdmin icon to manage it.
On which plan are jsp/servlets supported?
They are supported with all our web hosting plans.
What version of Tomcat are you running?
We're running shared Tomcat 5.5.37 with regular plan. With java expert
and business plan you can run any version you want.
Under which plan I can run JBoss and Glassfish?
Because JBoss and Glassfish requires lot of RAM you can
run them only under java expert or reseller plan.
Can I deploy my application using a war file?
Yes, create a war file and name it file.war and place in the root
directory of your web space (public_html folder with regular plan
/ appservers/apache-tomcat-7x/webapps/ROOT under private JVM plans like
business and java expert and reseller plan) The contents will
automatically be deployed when the JVM is restarted.
Do I get my own WEB-INF directory?
Yes, you have your own WEB-INF directory
Under which plan I can run Hibernate and EJB/EJB3?
They work only under business, java expert and reseller
Can I restart the Tomcat/JBoss/Glassfish service at any time?
Only under business, java expert andd reseller plans.
Can I use third-party Java packages?
Yes, of course! You can install any Java packages of any version you
want. All web hosting accounts come with JDBC preinstalled. We can also
assist in installing popular Java packages. In general, all you need to
do is include the JAR file in your lib directory.
My applications were developed with older version of
Tomcat/JBoss/Glassfish. Will they work on your system?
Yes you can use any Tomcat, Glassfish or JBoss version under java expert
and reseller plans.
Do you support Struts?
How to setup servlets and deploy my app?
Servlet setup for shared Tomcat - READ CAREFULLY
To setup servlet, you need to configure servlet into the file web.xml
which needs to be placed in public_html/WEB-INF directory.
www root directory or webapps:public_html
Classes directory located in: public_html/WEB-INF/Classes/
There you will need to upload your Java class file.
Our default url-mapping for servlet is: /servlet/*
To check servlet in your browser:
Jsp Files - Upload anywhere in public_html
Double Check that that url-mapping for servlers is entered correctly in
Double Check that Java class file is uploaded in the correct place.
Without these two things your servlet will not work.
Servlet setup and application deployment for private
Tomcat - READ CAREFULLY
To deploy your application with private Tomcat, just
upload application folder into ROOT folder of your private Tomcat - for
example appservers/apache-tomcat-7x/webapps/ROOT or
appservers/apache-tomcat-7x/webapps . After that login into cpanel,
click on NGASI icon, than click on 2nd icon on right panel side called
"Web Server And Hosting Manager configuration" . Once inside you need to
setup mapping for your application folder. If you uploaded your
application into appservers/apache-tomcat-7x/webapps/ROOT ,and folder
have for example name "app" , enter /app/ into filed than click on Add
button. If you uploaded your application into
appservers/apache-tomcat-7x/webapps folder than enter /app into field
and click on Add button.
After that open your browser and enter
see your application.
If you want you can also deploy your application with
war file. To do that upload it into webapps or webapps/ROOT folder than
restart JVM to deploy it. Create mapping as in previous example.
If you want to show up your application under
folder) than you need to upload application files into ROOT folder of
your Tomcat, Jboss or Glassfish. After that go to NGASI, click on 2nd
icon on right panel side called "Web Server And Hosting Manager
Configuration" than click on Enable wildcard mapping. You can also
create exceptions for folders which you want to keep under Apache, for
example for cpanel create /cpanel for webmail create /webmail etc. or
any other folder.
Viewing Tomcat Logs
Tomcat logs are not available under shared Tomcat with regular web
With business, java expert and
reseller plan you can view your log files any time .By default
all the logging activity will be placed under logs folder inside your
private Tomcat, Jboss or Glassfish. For Tomcat , default logging dir is
You can also "tail" your log file via ssh with tail -f catalina.out
Viewing the logs is recommended when you suspect that errors are
occurring during the loading/reloading of your web application.
SSH access is now enabled by default with all hosting accounts.
Connect jsp/java <> mysql
Please make sure that you have created database through the control
panel and that you have setup password for db.
Write down your database name - this is very important!
Instructions for database set up available in your initial account
activation email titled " MySQL Set Up Instructions"
After this steps, edit dbtest.jsp and enter correct information's,
upload this two files and test them.
This is an example with org.gjt.mm.mysql.Driver MySQL driver.
We also support com.mysql.jdbc.Driver
File 1: dbtest.jsp
String dbhost1 = request.getParameter("dbhost");
String dbname1 = request.getParameter("dbname");
String user1 = request.getParameter("user");
String pass1 = request.getParameter("pass");
if( dbhost1==null )
if( dbname1==null )
if( pass1==null )
<form action="dbsubmit.jsp" method=get>
<td><input size=60 name="dbhost" type=text value="<%=dbhost1%>">
<td><input size=60 name="dbname" type=text value="<%=dbname1%>">
<td><input name="user" type=text value="<%=user1%>">
<td><input name="pass" type=text value="<%=pass1%>">
------------------------------------End of dbtest.jsp
File 2 - dbsubmit.jsp
String dbhost = request.getParameter("dbhost");
String dbname = request.getParameter("dbname");
String user = request.getParameter("user");
String pass = request.getParameter("pass");
String connURL =
java.sql.Connection conn =
--------------------------------End of dbsubmit.jsp
Other - Answers
Are your hosting plans upgradeable? What's the
You can upgrade your plan at any point! There is no charge for upgrading
The upgrade procedure is very simple...just drop us an email requesting
What happens when I exceed my bandwidth allowance?
All accounts now come with unlimited bandwidth so you cant exceed it.
Is there a way to monitor account bandwidth so I know how much I'm
Yes, you can monitor your bandwidth through the web site stats that are
included in each plan
I have an Ecommerce web site. Which hosting plan does that go under?
An ecommerce site can be hosted under any of our plans. To choose which
plan is best you will need to consider your storage and bandwidth
requirements and whether your site has a database or not. For ecommerce
websites we recommend business or java expert plan.
Can you host international (country specific) domain names?
Yes we can host ANY international domain name, from ANY country.
Will you place any flashing banners or ads on my site?
What control panel is offered with your hosting packages?
All out hosting packages are equipped with cPanel control panel.
Click here to see demo.
How do I create and maintain MySQL database?
You can create MySQL databases via MySQL Wizzard inside cpanel, and
maintain your MySQL databases through phpmyadmin.
Is my Macintosh computer compatible with your hosting plan?
Our web servers use standard FTP (file transfer protocol) and SCP(secure
file transfer protocol). Therefore, you can build your site on any
Macintosh or PC and use FTP or SCP to upload your website files to the
live web server.