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Appendix C. Getting Technical Support

Installation of Red Hat Linux from a supported CD ROM drive

Assistance with configuring Red Hat Linux for use with certified or compatible hardware. Please

see http://hardware.redhat.com for more information

Assistance with hard drive partitioning, such as recommending a partition configuration or helping

to configure hard drive partition tables.

Configuring Red Hat Linux and Windows 9x, ME, NT, or 2000 to dual boot using the Linux boot

loaders GRUB or LILO (please note that third party boot loaders and partitioning software are not

supported)

Recommendations on the packages most important in setting a system up for a specific task or tasks

We can also help you with basic post installation tasks, such as:

Configuring the X Window System

Configuring a local printer to print text

Changing print options

Configuring a mouse

Local X Window System configuration

Changing window manager/windowing environments

Tip

Red Hat Linux Support on Demand

For individuals and small businesses, Red Hat's Support on Demand provides a cost effective, flex 

ible support program for your Red Hat Linux systems. Support on Demand provides installation as 

sistance via telephone after your support subscription purchased with your official Red Hat Linux

version has expired or for those who have downloaded Red Hat Linux.

See http://www.redhat.com/services/techsupport/production/incident.html for more information.

Our installation assistance service is designed to get Red Hat Linux running on your system as quickly

and as easily as possible. However, there are many other things that you may want to do with your Red

Hat Linux system, from compiling a custom kernel to setting up a Web server, which are not covered.

For assistance with these tasks, there is a wealth of online information available in the form of

HOWTO documents, Linux related websites, and commercial publications. The various Linux

HOWTO documents are included with Red Hat Linux on the Documentation CD in the

/HOWTOS

directory. These HOWTOS are provided in text files that can easily be read from within Red Hat

Linux and other operating systems.

A large number of Linux related websites are available. The best starting point for finding information

on Red Hat Linux is the Red Hat, Inc. website:

http://www.redhat.com/

Many Linux related books are also available. If you are new to Linux, a book that covers Linux ba 

sics will be invaluable. We can recommend several titles: The Official Red Hat Linux Getting Started

Guide; Using Linux, by Bill Ball; Linux Clearly Explained, by Bryan Pfaffenberger; Linux for Dum 

mies, by Jon "maddog" Hall; and Learning Red Hat Linux, by Bill McCarty.

Red Hat also offers various incident based support plans to assist with configuration issues and tasks

that are not covered by installation assistance. Please see the Red Hat Support website for more infor 

mation at: