Appendix C.

Getting Technical Support

C.1. Remember to Sign Up

If you have an official edition of Red Hat Linux 8.0 and/or an official Red Hat OEM partner kit, please

remember to sign up for the benefits you are entitled to as a Red Hat customer.

Note

For more information on how Red Hat's technical support staff can assist you, refer to the service

level agreement at:

http://www.redhat.com/support/sla/

You will be entitled to any or all of the following benefits, depending upon the Official Red Hat Linux

product you purchased:

Official Red Hat support   Get help with your installation questions from Red Hat's support team.

Red Hat Network   Easily update your packages and receive security notices that are customized

for your system. For more details, go to:

http://rhn.redhat.com

Under the Brim: The Official Red Hat E Newsletter   Every month, get the latest news and product

information directly from Red Hat.

To sign up, go to:

http://www.redhat.com/apps/activate/

You will find your Product ID on the Registration Information Card in your Official Red Hat Linux

boxed set.

C.2. An Overview of Red Hat Support

Red Hat provides installation assistance for Official Red Hat Linux boxed set products and covers

installation on a single computer. This assistance is intended to help customers successfully install

Red Hat Linux. Assistance with installation is offered via telephone and the Web. Note, telephone

support is only available with certain Red Hat Linux products. Please check your boxed set to see

what types of support are available to you.

Red Hat Support will attempt to answer any questions you may have before the installation process is

initiated. Depending on the product purchased, it can include the following:

Hardware compatibility questions

Basic hard drive partitioning strategies

Red Hat Support can provide the following assistance during the installation process: