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Creating Customer Contact 

Telephone

The Customer Contact Information Telephone is an option that provides you with a contact 

telephone number for your buyer. When you activate this option, your customers are asked to 

include a Contact Telephone Number with their payment information. PayPal will share this 

number with you. 

IMPORTANT:

In accordance with PayPal's User Agreement, you may use this Contact 

Telephone Number only to communicate with the buyer about the related 

purchase. You may not use this number for unsolicited commercial messages.

How It Works

When you enter your payment preferences on the Website Payment Preferences page, you will 

have the opportunity to request a Contact Telephone Number from your buyer.

You can choose to make the Contact Telephone Number optional or required, or turn it off 

altogether.  Off  is the recommended default option because buyers value their privacy and 

prefer to keep unsolicited communications to a minimum.

What You See

Step 1:

You can select the option you want to use to activate the Contact Telephone Number feature. 

If you do not want to request a contact telephone number from your buyer, select the Off radio 

button. You will see the following on the Website Payment Preferences page:

Website Payments Standard Checkout Integration Guide

August, 2005

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