Tomcat i7221 S5150 

                                                                         Technical Support 

Technical Support 

If a problem arises with your system, you should first turn to your dealer for direct support.  

Your system has most likely been configured or designed by them and they should have the 

best idea of what hardware and software your system contains.  Hence, they should be of the 

most assitance for you.  Furthermore, if you purchased your system from a dealer near you, 

take the system to them directly to have it serviced instead of attempting to do so yourself 

(which can have expensive consequences). 

If these options are not available for you then Tyan Computer Corporation can help.  Besides 

designing innovative and quality products for over a decade, Tyan has continuously offered 

customers service beyond their expectations.  Tyan s website (

www.tyan.com

) provides 

easy to access resources such as in depth Linux Online Support sections with downloadable 

Linux drivers and comprehensive compatibility reports for chassis, memory and much more.  

With all these convenient resources just a few keystrokes away, users can easily find the 

latest softare and operating system components to keep their systems running as powerful 

and productive as possible.  Tyan also ranks high for its commitment to fast and friendly 

customer support through email.  By offering plenty of options for users, Tyan serves multiple 

market segments with the industry s most competitive services to support them.   

"Tyan s tech support is some of the most impressive we ve seen, with great response 

time and exceptional organization in general"   Anandtech.com 

Please feel free to contact us directly for this service at 

techsupport@tyan.com 

Help Resources: 

1. See the beep codes section of this manual. 

2. See the TYAN website for FAQ's, bulletins, driver updates, and   

    other information: http://www.tyan.com 

3. Contact your dealer for help BEFORE calling TYAN. 

4. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN 

Returning Merchandise for Service 

During the warranty period, contact your distributor or system vendor FIRST for any product 

problems.  This warranty only covers normal customer use and does not cover damages 

incurred during shipping or failure due to the alteration, misuse, abuse, or improper 

maintenance of products. 

NOTE: A receipt or copy of your invoice marked with the date of purchase is required before 

any warranty service can be rendered.  You may obtain service by calling the manufacturer for 

a Return Merchandise Authorization (RMA) number.  The RMA number should be prominently 

displayed on the outside of the shipping carton and the package should be mailed prepaid. 

TYAN will pay to have the board shipped back to you 

59

http://www.tyan.com