52

 3 Troubleshooting my computer

Requesting service

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International Traveler's Warranty (ITW)

Your computer is backed by an International Traveler's Warranty (ITW) 

that gives you security and peace of mind when traveling.  Our 

worldwide network of service centers are there to give you a helping 

hand.

An ITW passport comes with your computer.  This passport contains all 

you need to know about the ITW program.  A list of available, 

authorized service centers is in this handy booklet.  Read this passport 

thoroughly.

Always have your ITW passport on hand, especially when you travel to 

receive the benefits from our support centers.  Place your proof of 

purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer authorized 

ITW service site, you can still get in contact with our offices worldwide.

There are two ways to access Acer for technical support and 

information:

Internet service worldwide (www.acersupport.com)

Technical support numbers in various countries

You can view a list of technical support numbers by following these 

steps: (for Windows XP)

1

Cli  ck on Start.

2

Cli  ck o  n Help and Support.

3

Cli  ck o  n Contact Acer.

Before you call

Please have the following information available when you call Acer for 

online service, and please be at your computer when you call.  With 

your support, we can reduce the amount of time a call takes and help 

solve your problems efficiently.

If there are error messages or beeps reported by your computer, write 

them down as they appear on the screen (or the number and sequence 

in the case of beeps).