13
Troubleshooting 
Error Resolution 
U
SING ERROR MESSAGES TO TROUBLESHOOT
You can help resolve errors by recording information from error messages. A standard error 
dialog box includes a short error message and two buttons, Cancel and Details. Click 
Cancel to dismiss the error dialog box. Click Details to expand the error dialog to show 
more information.  
To use an error message to troubleshoot   
1.  Record the error message and what occurred previous to the error. 
2. Click 
the 
Details button. 
3.  Right click in the log text area. 
4. Choose 
Copy All Text. The entire contents of the error log window will be copied 
to the clipboard.  
5.  Paste this information into an email asking for help, and send it to your IS 
department, or paste it directly into the Description field at the GlobalSCAPE tech 
support email page to ask for help from GlobalSCAPE s tech support staff. 
FTP 
STATUS AND ERROR NUMBERS
CuteFTP displays FTP status codes in the log window. The codes are numbered according 
to their category. Some codes represent errors, while most codes simply communicate the 
status of the connection. Here are brief explanations for the most common status and error 
codes: 
Code 
Description 
100 Series  
The requested action is being initiated, expect another reply before 
proceeding with a new command. 
110 
Restart marker reply. 
120 
Service ready in nn minutes. 
125  
Data Connection already open, transfer starting. 
150 
File status okay, about to open data connection. 
239 






footer




 

 

 

 

 Home | About Us | Network | Services | Support | FAQ | Control Panel | Order Online | Sitemap | Contact

ftp web hosting

 

Our partners: PHP: Hypertext Preprocessor Best Web Hosting Java Web Hosting Inexpensive Web Hosting  Jsp Web Hosting

Cheapest Web Hosting Jsp Hosting Cheap Hosting

Visionwebhosting.net Business web hosting division of Web Design Plus. All rights reserved