Getting Started 

Telephone support for CuteFTP is available to registered customers within 30 days of 

purchase or who have purchased a support agreement.  All other users may submit their 

questions to our support form or refer to our online knowledge base for assistance. 

How can I best describe my problem if I contact technical support?  

If you are having a transfer or connection problem, you may want to enable extended listing 

in the session log window, reproduce the problem and then copy and paste the resulting log 

in to our online support request form. 

Installing & removing the software 

T

O INSTALL

From a download 

1.  Download and save CuteFTP from www.globalscape.com. 

2.  Double click the executable to run the install. 

3.  Follow the on screen instructions.  

From a CD 

1.  Place the installation CD in your CD ROM drive. Installation should begin 

automatically. 

2.  Follow the on screen instructions.  

3.  If your CD ROM drive does not support automatic installation 

4.  Place the installation CD in your CD ROM drive. 

5. Double click My Computer located on the Desktop.  

6.  Double click the CD ROM drive icon.  

7. Double click 

the 

Setup.exe icon. 

8.  Follow the on screen instructions. 

To remove CuteFTP from your computer 

1. Choose 

Start > Settings > Control Panel > Add/Remove Programs. 

2.  Choose CuteFTP from the list. 

3. Select 

the 

Add/Remove button. 

4.  Follow the on screen instructions to uninstall CuteFTP. 

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