CuteFTP Professional User s Guide 

Why can t I connect to my FTP site?  

Does CuteFTP support SSL (FTPS) and SSH2 (SFTP)?  

How do I connect if I'm behind a firewall?  

Why won't my files transfer?  

How do I remove files from CuteFTP that have finished transferring?  

What is the Transfer Engine (TE)?  

How does CuteFTP Professional & Home differ?  

How can I get a copy of CuteFTP?  

How long does it take to download?  

Do you offer any online or offline support?  

How can I best describe my problem if I contact technical support?  

Note: 

Reference the troubleshooting section for answers to problems 

frequently encountered. 

H

OW DO 

I 

SET UP A CONNECTION TO MY 

FTP S

ERVER

? 

First time users should use the Connection Wizard, located under File > Connection > 

Connection Wizard. It will bring up a window that will ask you for a Label for the site and 

the rest of the login information provided to you by your Web Host Provider.  

W

HAT IS MY 

FTP H

OST 

A

DDRESS

?  

This information is assigned by your Web Hosting Provider. If you Don t know what the 

FTP address is or are not sure, you can contact your Web Hosting Provider or Internet 

Service Provider and they can give that information to you.  

W

HAT IS MY USER NAME AND PASSWORD

?  

Your Web Hosting Provider or Internet Service Provider assigns this information. If you 

need to find out what this information is, you can contact them and they will be able to give 

that information back to you.  

H

OW DO 

I 

UPLOAD MY FILES WITH 

C

UTE

FTP?  

First you must connect to your site. Once connected, you can upload your files by browsing 

to the directory where your files are located on the left hand window of the screen. Click on 

the files you wish to upload and drag them across to the corresponding right hand window 

(the server side). You will see the upload progress of your files in the queue window at the 

bottom of your CuteFTP window. 

More on transferring files and folders. 

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