CuteFTP Professional User s Guide 

I

NVALID SERIAL NUMBER

Make sure the serial number is valid. It is not case sensitive; however, it is alphanumeric and 

must be entered exactly as it displays on your invoice or label. If you received a digital 

invoice, try copying the serial number to the Windows clipboard and then paste it into the 

serial number box in the registration wizard. 

S

ERIAL NUMBER ENTERED FOR THE WRONG PRODUCT TYPE

Registration serial numbers are specific to a particular product. For example, you cannot 

register CuteFTP Professional with a CuteFTP Home serial number and vice versa. Also, a 

serial number for version 7 can t register version 6 and vice versa. Double check your 

invoice to see what product and version you purchased. Compare that to the product name 

and version shown in your Help About box or on the Splash screen. If they don t match, 

then please download the correct product from our website. If you accidentally purchased 

the wrong product please contact us. 

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EGISTRATION UNABLE TO COMPLETE DUE TO A NETWORK PROBLEM

Because activation takes place over the Internet, CuteFTP must be able to connect to our 

registration server to complete the activation process. If it cannot connect or complete the 

process, it will prompt you with various alternatives. You can go through a manual 

registration process, where you e mail us certain information and we subsequently reply with 

an unlock code, or choose to register via a Web form, which also provides you with an 

unlock code. The final alternative is to continue as an "unverified" registration, which means 

that we will honor the serial number you provided as valid for now, and attempt to complete 

the activation process later once a connection to the registration server is secured (checked 

at application startup).  

Note: 

To register successfully, you must be connected to the Internet and have 

administrator privileges on your computer. If a firewall or proxy server is 

in use, the network administrator should ensure port 80 is open during 

the registration process. 

U

NABLE TO CONNECT DUE TO PROXY SETTINGS

In the Registration Failed dialog, click on the HTTP Proxy button and modify your proxy 

settings so that CuteFTP can perform HTTP (Web) transactions. If you don t know how to 

edit these fields, check with your system administrator. 

L

OST SERIAL NUMBER

If you cannot locate your serial number, you can obtain a copy from GlobalSCAPE Support 

if you still have the original e mail address used to purchase the software. If you no longer 

have access to that e mail account or don t recall what e mail address you used, contact 

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