Troubleshooting 
Problem
Solution
My phone asks 
The application you want is locked. If 
for an unlock 
you own the phone but do not know 
code when I try 
the unlock code, see  If You Forget a 
to open a 
Code or Password  on page 163.
feature. 
My phone does 
If you see 
t
 or 
y
 in the display, 
not ring. 
then the ringer is turned off. See
 Ring/Vibrate  on page 141.
Also, the ringer may be set to 
Silent
even though your phone is set to a ring 
alert profile. See  Customize an Alert 
Profile  on page 142.
My phone rings 
The ringer may be set to play a tone 
even though I 
even though your phone is set to a 
selected the 
silent alert profile. See  Customize an 
Silent
 (or 
Alert Profile  on page 142.
Vibrate
) alert 
profile. 
I tried to place a  Your call did not reach the wireless 
call and heard an  system. You may have dialed the 
alternating high/
number too soon after turning the 
low tone. 
phone on. Wait until the display shows 
the name of your service provider 
before making a call.
171






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