Troubleshooting

Check these questions first if you have problems with your 

phone:

Question

Answer

Is your battery 

The battery level indicator should have 

charged? Do you  at least one segment showing (

C

). If 

see 

B

 in the 

it does not, recharge your battery. (See 

display? 

 Charging the Battery  on page 23 and 

 Battery Use  on page 31.)

Is the phone set 

Phones in different regions of the world 

to the proper 

use different frequencies to establish a 

frequency for 

network connection. If necessary, use 

your 

the 

Network

 feature (see page 75) to 

geographical 

reset your phone's frequency to either 

region? 

1900 MHz or 900/1800 MHz when you 

travel to a new location.

Do you have a 

If necessary, turn off your phone and 

valid SIM card 

make sure that you have inserted a valid 

inserted in your 

SIM card. (See  Installing the SIM 

phone? 

Card  on page 19).

Does the handset  The signal strength indicator should 

have a signal? 

have at least one segment showing (

1

). 

Do you see 

j

 in 

If it does not, move to an area with a 

the display? 

stronger signal to use your phone.

Is the earpiece 

While on a call, press the upper volume 

volume too low?  key on the side of your phone.

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