CHAPTER 3. FAQ

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FAQ

Q: I'm having server problems but the problem is not listed below. What should I do? A: There are two options.

1. You can search the Knowledgebase in WebHost Manager. The is explained in the support part of this

manual.

2. You can search the CPanel forums   http://support.cpanel.net/

Q: How do I login to Cpanel from a non GUI?

A: Do the following:

1. /usr/local/cpanel startup

2. /etc/rc.d/init.d/cpanel3 restart   This will restart CPanel.

Q: I just got another server, what do I do?

A: If you would like to make your two servers work together, you will need to establish a trust relationship with

your primary nameserver   refer to page 64 for more information. If you would like to transfer your old server's

files to your new server   refer to page 54 for more information.

Q: Proftp will not start it says, 'unable to determine the ip address of mydomainhere.com'. What do I do?

A: You need to change your hostname to a FQDN (Fully Qualified Domain Name). A FQDN has a host name,

and a domain name which includes a top level domain, e.g. www.sub.domain.com.

1. #pico /etc/sysconfig/network

2. Type hostname www.sub.domain.com

3. Save changes and quit pico.

4. Now, add a DNS Zone for yourdomain.com in WebHost Manager.

5. Add an entry to /etc/hosts for your hostname.

Q: I have a CPanel license but when I login it says 'Invalid Lisc File'. What's wrong?

A: There are a couple of possibilities. The date on your server could be improperly synced, your main ip could

have changed, or your files could have been corrupted.

1. First, try to resync your server's date:

#rdate  s rdate.darkorb.net

2. If that does not work, try to update your CPanel license file:

#/usr/local/cpanel/cpkeyclt

3. If these do not work contact your distributor so they can update your license

Q: My install keeps saying  waiting for updated to finish . What should I do?

A: Do the following:

1. Open another Terminal window and run as root:

#rsync  av rsync://ftp.cpanel.net/scripts /scripts

2. /etc/rc.d/init.d/cpanel3 restart   This will restart CPanel.

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