Troubleshooting 
Using CuteFTP with Norton Internet Security 2004 
If you have Norton Internet Security 2004 installed on the same computer as CuteFTP, you 
will need to adjust a setting in the Norton program to allow CuteFTP to make connections 
and transfers. 
Allowing CuteFTP to make connections will not compromise the other security settings in 
Norton Internet Security 2004. 
T
O USE 
C
UTE
FTP 
WITH 
N
ORTON 
I
NTERNET 
S
ECURITY 
2004 
1.  Open Norton Internet Security 2004. You can open it by clicking the Norton 
Internet Security icon on your task bar.  
2. In 
the 
Norton Internet Security window, select Personal Firewall. 
3.  In the lower right, select Configure. A dialog with tabs opens. 
4. Select 
the 
Programs tab. 
5. In 
the 
Manual Program Control section, scroll down to find ftpte.exe row. 
6. In 
the 
Internet Access column of the ftpte.exe row, click the down arrow next to 
Block All.  
7.  In the list that appears, select Permit All. 
8. Select 
OK. Norton Internet Security 2004 should now allow CuteFTP to make 
connections and transfers. 
Cannot download executables 
If you use remote filters while connecting with some Unix or Linux servers, CuteFTP may 
not be able to download some of the files. You can download the files by simply turning off 
the filters. 
T
O TURN OFF REMOTE FILTERS
1. Select 
the 
Site Manager tab. 
2.  Select the site with files you want to download. 
3.  From the menu, choose File > Properties. The Site Properties dialog appears. 
4. Select 
the 
Actions tab. 
5. Select 
Filter. The Filter dialog appears. 
6.  Delete any filters listed in Remote filter. You do not need to delete the  L filter. 
7. Select OK to close the Filter dialog. 
8. Select Connect to close the Site Properties dialog and connect to your site. 
9.  Download your files. 
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