CuteFTP Professional User s Guide 

2.  Select the problem site.  

3.  Right click the site and click Site Properties. 

4. Select 

the 

Type tab.  

5. Change 

the 

Host Type from Auto Detect to the first specific server.  

6. Select Connect.  

7.  If that does not work, try the next host type on the list.  

S

END AN EXTENDED LOG TO 

T

ECHNICAL 

S

UPPORT

If none of the solutions discussed here work, please obtain a raw directory listing and submit 

it along with details of the problem to GlobalSCAPE s technical support team. 

1.  From the menu, choose Tools > Global Options > General > Logs. 

2. Select 

the 

Enable extended list in session log window (raw listing   for 

debugging) checkbox. 

3.  Reconnect to the problem site. 

4.  Once connected, right click in the log pane located directly beneath the Remote 

Pane. 

5. Select Copy entire log to clipboard. 

6.  Paste the selection (hold down Ctrl and press V) into an e mail message. 

7.  Describe the problem, what you have already tried and include information on the 

system you are using. 

8.  Submit your support request using our support submission form. 

Can t connect to SSH2 (SFTP) sites 

SSH2 

CONNECTIONS FAIL IF THE CLIENT OR SERVER IS NOT PROPERLY 

CONFIGURED

.  

If you are having difficulty connecting to your SFTP server, refer to the following SSH2 

Connection Checklist: 

1.  Verify that the server you are connecting to supports SFTP connections (see Note 

below). 

2.  Verify the connection port. SFTP usually occurs over port 22. 

3. Try 

toggling 

the 

compression options in the SSH2 Security page 

4.  Verify the authentication mechanism supported and required by the server. It may 

require password, public key (identity file), or both (see Important note below).  

5.  If public key authentication is required, be sure to provide a copy of the public key 

you created to the server's administrator, as it must be in the server's trusted list in 

order for you to connect.  

6.  If the server administrator created a public key for you, be sure to replace your 

existing one with it and select the provided key from within the SSH2 Security page. 

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