CuteFTP Professional User s Guide 

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=CEB

BACD8 C094 4255 B702 DE3BB768148F

Windows NT 4.0 or 2000: 

http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9 2d36 4977 

8fa1 6f8a0f5dca8f&DisplayLang=en

Windows XP: 

Windows XP already contains Windows Installer version 2.0. Thus, you should not 

have to install the Windows Installer Service (MSI engine) on Windows XP. 

Restart your computer and run the installation again to see if the error continues to occur. 

Possible Cause 3 

This error message may also occur if a file in the Temp directory is conflicting with the files 

being used by the installation while it is being run.  

Fix:  Delete the entire contents of the Temp directory using these steps:  

1. Double click 

the 

My Computer icon on your desktop or select Start > Explore.  

2.  Navigate to the location of the Temp directory, for example, C:\Windows\Temp.  

3. Select 

Edit > Select All.  

4. Select File > Delete.  

5. Click 

Yes or Yes to All in the dialog that appears.  

Run the installation again to see if the issue is resolved. 

Can t connect to server 

Making one or more minor configuration changes usually solves connection problems quite 

easily.  

 In the Log window there is a complete list of all communications and commands between 

CuteFTP and the FTP server you are trying to connect with. In that list there is at least one 

ERROR message in red. You probably need to scroll up to see it.  That error message 

should tell you the specific reason why you cannot connect.  

 The most common problem is that the Host Address, the User Name or the 

Password has been entered incorrectly.  Make sure all three pieces of information exactly 

match what the administrator of the Server you are connecting with provided. 

Cannot see files or folders 

If you cannot see your directory listing or files you can try these solutions to display files or 

folders.  

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