Troubleshooting 
    
A valid path for a temp folder on a Windows NT computer would be similar to this: 
C:\Temp 
    
This issue is more likely on machines with several different users with different 
accounts, each user s account needs a valid Temp folder on a hard drive with enough 
room to run CuteFTP. 
C
ONNECTING AFTER A 
425 
ERROR
If you receive an 425 error, or an error that says "Cannot open data connection" or "Cannot 
build data connection", try connecting in PASV mode. If you still cannot connect, you can 
try connecting via HTTP and port 80. Enter all your information as you would for an FTP 
site. 
To connect via HTTP and port 80 
1.  From the menu, choose File > New > HTTP Site. The Site Properties dialog 
appears showing the General tab. 
2. In 
Label, enter any name you would like for the site. 
3. In 
Host Address, enter the regular FTP address for the site. 
4. In 
Username, enter your user name for the site. 
5. In 
Password, enter your password for the site. 
6. Select 
Connect. 
S
OCKET 
E
RROR 
2000 
This error generally occurs when port 21 is blocked on your computer. The port could be 
blocked by a firewall or a proxy server that has not been configured properly. Generally 
you ll see a log like this: 
STATUS:> Connecting to server xxx.xxx.x.xx (ip= 
xxx.xxx.x.xx)... 
ERROR:> Can t connect to remote server. Socket error = 
#2000. 
ERROR:> Timeout (60000ms). 
STATUS:> Waiting 30 seconds...... 
To avoid this error, open port 21 to inbound and outbound traffic.  Most often a firewall 
(such as those from MacAfee, Norton or the built in Windows XP firewall) is blocking 
inbound or outbound TCP traffic on port 21. 
S
OCKET ERROR 
= #10061 
10061 is a Connection Refused error sent to you by the server. You could not make a 
connection because the target machine actively refused it. The most common cause is an 
incorrectly configured server, full server, or incorrect Port specified by the client.  
245 






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