WebHost Manager User Manual 
Suspending or Unsuspending Accounts 
  
Overview 
WebHost Manager enables you to suspend problematic accounts. Suspension 
simply means that no web site pages are served to accounts, no FTP 
connections are accepted, and all e mail is blocked. Suspension is the first step 
in dealing with problematic accounts. If the problems can not be resolved, the 
account may need to be 
terminated
.  
Steps 
1
 To access the 
Account Functions Menu
, click on 
Account Functions
, on the main 
screen of your WebHost Manager interface. 
2
 Click on 
Suspend/Unsuspend an Account
. 
3
 Click on the required domain or user name in the displayed list. 
4
 If you are suspending an account, enter a brief description of why the account 
is being suspended in the field next to 
Reason
. 
cPanel
5 
If you do not wish for the Reseller who owns the account you are suspending to 
be able to unsuspend it, click on the 
Disallow resellers from unsuspending
 tick 
box. 
6
 Click on the 
Suspend
 button to suspend the account or the 
UnSuspend
 button 
to unsuspend the account. 
Troubleshooting 
180 






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