2 July 2004 
Installation manual for the ASTRA proxy client 
Page 20 of 49 
Guide for ASTRA customer. This is not an end user guide. 
Technical Services, Multimedia Customer Support 
SES/TD/TESMM/0012EN 
8  If you have problems installing the proxy 
This section provides additional information that may assist in identifying and correcting faults during 
installation. 
No reception of the announcement channel. 
Dial in test and data reception over satellite 
failed. 
Check that the DVB S receiver is installed 
correctly and that the associated DVB data  The login and password were not found in the 
application is running. 
recv.ini file. (The password is not saved or is 
incorrect.) 
Check that the DVB data application is tuned 
correctly with the parameters (including It is possible for this step in the test to fail and for 
PIDs/Filters) supplied by your Satellite Service  the proxy client installation still to be successful. 
Provider. 
Complete the Installation Checker, and login to 
the service to verify. 
Check that the DVB data application shows good 
signal quality and strength. 
Proxy file  proxy.exe  was not found. 
Not all necessary sockets and ports could be 
opened. 
The Installation Checker tool is not in the same 
folder as the ASTRA proxy client. 
Check that your DVB S receiver is installed and 
configured correctly. 
Run setup.exe from the installation CD to remove 
the ASTRA proxy client software and run it again  If you have previously used a satellite Broadband 
to reinstall the software (see Section 3). 
service, check that the software and associated 
hardware have been completely uninstalled. 
2004   ASTRA is a trademark of SES ASTRA S.A., an SES GLOBAL company. 
The information and data contained herein are subject to change.






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