cPanel User Manual 

5

 The BoxTrapper queue for today will be shown.  

6

 Click on another date to navigate forward or backward in your queue. 

Troubleshooting 

You can only access the queue for as many days backward as you have set to 

keep it. 

Tracing an email address 

Overview 

It can be helpful to know exactly where email is coming from. To see the path of 

an email from its server to your mail server, you will need to trace its address. 

This can give you information about mail problems and whether or not they are 

problems with your mail server. 

Steps 

1

  To access the 

Mail Menu

, click on the 

 icon above the word 

Mail

 on the 

main screen of your cPanel interface. 

2  

Click on 

Trace an E mail Address.

3  

Enter the email address you wish to trace in the blank field and click 

Show 

Route.

4

  If successful, an image will appear showing the mail servers involved in the 

email s path to your mail server. 

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