Troubleshooting

Problem

Solution

I cannot send/

Make sure that you have a phone signal 

receive calls. 

(see the  Signal Strength Indicator  

item on page 28). Avoid electrical or 

radio interference, and obstructions 

such as bridges, parking garages, or tall 

buildings.

Your phone also may have the 

Call Barring

 feature turned on. If you 

know the unlock code, you can change 

this setting in the security menu

(

M

 > 

Settings

 > 

Security

).

Also, check to be sure your SIM card is 

installed and working.

My phone has 

Make sure that your antenna is not bent 

poor reception 

or damaged.

and drops calls. 

Also, make sure you have a phone 

signal (see the  Signal Strength 

Indicator  item on page 28). Stay clear 

of any obstructions such as bridges, 

parking garages, or tall buildings.

I cannot hear 

While on a call, press the upper volume 

others on my 

key on the left side of your phone. Your 

phone. 

phone display should show the volume 

increasing.

Also, make sure that your phone's 

earpiece is not blocked by its carrying 

case.

172