Troubleshooting
Problem
Solution
I pressed the 
Be sure to press and hold 
P
 (the 
power key, but 
power key) until the display appears 
nothing 
and you hear an audible alert (this 
happened. 
could take a couple of seconds). If 
nothing happens, check that a charged 
battery is installed. (See  Installing the 
Battery  on page 21.)
The display says:  The SIM card may be incorrectly 
Insert SIM Card
inserted. Check the SIM card to make 
or 
Check SIM Card
  sure that it is inserted properly. See 
even though I 
 Installing the SIM Card  on page 19.
have inserted my 
SIM card in the 
phone.
The display says:  Call your service provider (the company 
SIM Blocked
. How  that sends you your monthly wireless 
do I unblock my 
service bill) to obtain the PIN 
SIM card? 
unblocking key (PUK) code. See 
 Unblock the SIM Card PIN Code  on 
page 167.
The display says:  Enter the factory preset unlock code 
Enter Unlock 
(1234), or the last four digits of your 
Code
. How do I 
phone number. (See  Locking and 
unlock my 
Unlocking Your Phone  on page 164.) If 
phone? 
this fails, call your service provider (the 
company that sends you your monthly 
wireless service bill). 
170






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