Troubleshooting 

Question

Answer

Is the other party  Your phone may be muted. Press 

unable to hear 

UNMUTE

 (

+

) if necessary to unmute 

you? 

the phone.

Also, make sure that your phone's 

microphone is not blocked by its 

carrying case or a sticker.

Has the phone 

Dropping your phone, getting it wet, or 

been damaged, 

using a non Motorola battery or battery 

dropped, or 

charger can damage the phone. The 

gotten wet? 

phone's limited warranty does not cover 

liquid damage or damage caused from 

Was a 

using non Motorola accessories.

non Motorola 

battery or 

battery charger 

used? 

The following refer to specific problems:

Problem

Solution

My phone was 

Report a stolen phone to the police and 

stolen. To whom 

to your service provider (the company 

should I report 

that sends you your monthly wireless 

this? 

service bill).

I forgot my 

See  If You Forget a Code or Password  

password.

on page 163.

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